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OhioBWC - Worker:  Contacting your CSS and your MCO

When to contact your claims service specialist and your managed care organization

Keeping in touch with your assigned claims service specialist (CSS) and managed care organization (MCO) is important for timely, accurate servicing of your claim. We've provided easy access for you to retrieve specific contact information.

Who is my CSS? video
Click here to access specific information about your CSS including:

  • Customer service office;
  • Team number;
  • CSS name;
  • Member number;
  • Phone number;
  • Fax number;
  • Email address.
You can also access specific information about your MCO including: your MCO case manager, phone and fax number.