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OhioBWC - Home:  Current News

March 17, 2014

BWC systems outage scheduled for Saturday, March 29

Phone, network and Internet services affected

All BWC computer systems, including some phone services, will be down on Saturday, March 29 for scheduled maintenance. This means all of the systems listed below will not be available that day.

  • 1-800-644-6292 and a few other BWC phone services
  • All core processing systems for managing claims, policies and medical bills on BWC's network
Since the shutdown is on a Saturday, we expect minimal impact on our customers and staff.

What to expect
On the day of the shutdown, callers to all BWC phone lines will receive a busy signal. Website users will have a static page of information explaining the outage. However, they will not be able to access any of the site's functionality.

Services will start to resume later that day. All systems will definitely be up and running by start of business Monday, March 31.
Note: You MAY experience slower-than-usual service that Monday as the weekend's backlog gets processed.