OhioBWC - Home: Current News
March 17, 2014
BWC systems outage scheduled for Saturday, March 29
Phone, network and Internet services affected
All BWC computer systems, including some phone services, will be down on Saturday, March 29
for scheduled maintenance. This means all of the systems listed below will not be available that day.
Since the shutdown is on a Saturday, we expect minimal impact on our customers and staff.
- 1-800-644-6292 and a few other BWC phone services
- All core processing systems for managing claims, policies and medical bills on BWC's network
What to expect
On the day of the shutdown, callers to all BWC phone lines will receive a busy signal. Website users
will have a static page of information explaining the outage. However, they will not be
able to access any of the site's functionality.
Services will start to resume later that day. All systems will definitely be up and running
by start of business Monday, March 31.
Note: You MAY experience slower-than-usual service that Monday as the weekend's backlog gets processed.