Why a dolphin?

A definitive answer

dolphin / 'dal.fen /noun

1. Mammals of the families delphinidae (ocean dolphins), iniidae, lipotidae, pontoporiidae, and platanistidae (all river dolphins).
2. Either of two active pelagic bony food fishes (genus Coryphaena of the family Coryphaenidae) of tropical and temperate seas -- called also dolphinfish
3. The new E-business initiative from the Ohio Bureau of Workers' Compensation that takes customers out of line and services them online.
4. There are over 40 species of dolphin, but only ONE BWC Dolphin Project.

The inspiration for the name of the Bureau of Workers' Compensation's e-business began with a description of the dolphins' unique characteristics.

Like the Dolphin Project, the dolphin itself is a creature of amazing intelligence with an uncanny ability to anticipate what's coming, and to respond with amazing speed, knowing when to jump to the next wave and take advantage of the possibilities.

The dolphin adapts seamlessly and almost effortlessly to its environment. The dolphin is perfectly suited to serve as the symbol of a bold leap forward.

The BWC Dolphin Project is the latest in a string of accomplishments at BWC. No other workers' compensation system in the United States offers customers the same level of service in line or on line. The e-business website will leverage future waves of technology to meet rapidly changing expectations in the areas of customer service, convenience and cost savings. Personal, customized and interactive e-business solutions will mark the future of BWC, already a recognized leader in workers' compensation.

BWC's e-business system enables our customers to interact with us whenever they want -- 24 hours a day, seven days a week. E-business will permit BWC to provide our customers with consistent, streamlined and tailored service and allow customers to take control of their policy or claims experience.

Today's customers demand a responsive state workers' compensation system with options to get the information they need, when they want it, the way they want it --fax, phone, in person or online. Read more about the advantages of the Dolphin Project

BWC customers can surf with the dolphin.

Download the Dolphin Project how-to-guide.