Claim correspondence
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Injured workers, employers, surviving spouses, dependents, managed care organizations(MCOs) and their
designees can view claim correspondence online. The information listed here
mirrors what exists in BWC’s claims processing system, Version 3 (V3).
It consists of all of the existing correspondence in a given claim.
Correspondence is listed chronologically, beginning with the most recently
generated notes.
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Some pieces of correspondence are system generated. System generated
correspondence is automatically generated by the V3 system as a result
of some action in a claim. For example, when a claim is reassigned,
the system will automatically generate a letter to all the parties
of the claim stating that the claim was reassigned and listing the
name, address, phone number and any other relevant reassignment
information.
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Other types of correspondence are user-generated. For example, a claims
service specialist may generate an initial allowance order to grant
the allowance of the claim. A copy of this letter is generated and
issued to all parties per this request.
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The information available for viewing includes:
- Correspondence title – Lists the name of the letter;
- Correspondence detail – Contains the actual text of the letter. This can be linked to by clicking on the correspondence title;
- Correspondence date – Lists the date that the correspondence was mailed by BWC.
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