Injured worker
- Report all workplace injuries
- Notify your employer if a claim is filed
- Timely provide BWC or the MCO with all requested information related to a claim
- Follow medical restrictions given by the provider of record
- Keep your employer informed of progress and obstacles encountered
Employer
- Report workplace injuries
- Investigate workplace accidents promptly
- Timely inform BWC on a decision to certify or reject the claim
- Monitor the status of an injured worker if there is time off work
- Coordinate remain-at-work/return-to-work strategies with the managed care organization, medical providers and BWC.
BWC
- Investigates reported claims and makes claim determinations
- Determines allowed conditions
- Manages and pays compensation benefits
- Determines eligibility for rehabilitation services
- Assists with bringing a claim to resolution
Managed care organization (MCO)
- A private company that partners with BWC and the employer to manage the medical portion of the claim
- Approves or denies treatment requests
- Pays medical bills
- Works closely with the employer and BWC to assist in returning the injured employee to work as quickly and safely as possible
Third party administrator (TPA)
- Assists an employer in the management of claims
- Employers may use the services of a TPA; however, it's not required. So not all employers will have a TPA.
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