and Procedure Name:
Expedited Payments of Compensation (formerly
referred to as Forthwith or Emergency Payments)
Chief of Operational Policy, Compliance and Analytics (Signature on File)
Injury Management policies, procedures, directives and memos regarding
expedited payments that predate the effective date of this policy.
Review date: |
I. POLICY PURPOSE
The purpose of this
policy is to ensure BWC correctly evaluates requests for expedited payments and
bases decisions on sufficient and appropriate supporting evidence.
policy applies to BWC Field Operations staff.
Payment: Compensation payment
that is delivered more quickly than a standard compensation payment and is an exception
to the standard compensation payment process. Expedited payments will only be
delivered in the form of a paper check.
Benefits Transfer (EBT): Benefit card program for the deposit of funds into an
account established for the benefit recipient.
Funds Transfer (EFT): Direct deposit of funds from BWC into the benefit
recipient’s bank account (checking or savings) with a financial institution.
A. It is the policy of
BWC to issue expedited payments to an injured worker (IW) or dependent, hereafter
referred to as a benefit recipient, when appropriate.
1. Expedited payments
are issued on all types of compensation except settlements or percent permanent
2. Only the BWC
administrator or the designee can allow an expedited payment for a settlement
a. There must be
appropriate documentation; and
b. Signatures must be
obtained according to the signature authority memo.
3. Expedited payments
may be issued when a benefit recipient makes a request and when there is at
least one of the following:
a. BWC error that
b. Verified and current eviction
notice for the benefit recipient; or
c. Utility disconnection
notice for the benefit recipient’s residence (e.g., electric, gas or water, but
not telephone, cell phone or cable).
4. BWC shall not approve
an expedited payment if the payment has already transferred electronically
B. If the decision is
made to grant the request for an expedited payment:
1. For recipients living
within the Columbus Service Office (CSO) service area:
a. Payment shall be
picked up at the Cash Control window in the William Green Building, 30 W Spring
St., Columbus, OH 43215 after 3:00 p. m.
b. The benefit recipient
or authorized representative must present proper identification (e.g., driver’s
license, state identification card).
c. If the recipient or
their authorized representative is ultimately unable to pick up the check in
person, payment will be mailed.
2. For benefit
recipients living outside the CSO service area:
a. Payment may be picked
up at the Cash Control window in the William Green Building, 30 W. Spring St.,
Columbus, OH 43215 after 3:00 p. m. and the recipient or authorized
representative must present proper identification; or
b. BWC may send the
payment by FedEx with the fees charged to the service office in which the error
occurred or the service office requesting the FedEx delivery.
A. When field staff
receives a request for an expedited payment, field staff shall:
1. Verify that the
request meets the requirement in section IV.A.1-4;
2. Obtain proof the request
meets the requirement (e.g., an eviction notice);
3. Ensure any supporting
documentation is appropriately imaged into the claims management system;
4. Notify Benefits
Payable of the request by emailing EFTGROUP@bwc.state.oh.us:
a. Put EXPEDITED PAYMENT
REQUEST in the subject line; and
b. Flag the email as
5. After receiving the
email from the benefits payable department regarding its decision, inform the
requesting party by telephone of the decision.
B. The benefits payable
1. Review the request
and decide the appropriateness of an expedited payment;
2. Obtain all necessary
3. Enter the payment
information in notes in the claims management system; and
4. Email the BWC
requester with the decision.