Policy and Procedure
Expedited Payments of
Ann M. Shannon, Chief of
Claims Policy and Support
Policy # CP-23-04,
Previous versions of
this policy are available upon request
The purpose of this policy is to ensure
BWC correctly evaluates requests for expedited payments and bases decisions on
sufficient and appropriate supporting evidence.
policy applies to BWC Field Operations staff.
Expedited Payment: Compensation
payment that is delivered more quickly than a standard compensation payment
and is an exception to the standard compensation payment process. Expedited
payments will only be delivered in the form of a paper check.
Electronic Benefits Transfer (EBT): Benefit card program for the deposit
of funds into an account established for the benefit recipient.
Electronic Funds Transfer (EFT): Direct deposit of funds from BWC into
the benefit recipient’s bank account (checking or savings) with a financial
A. It is the policy of BWC to issue
expedited payments to an injured worker (IW) or dependent, hereafter referred
to as a benefit recipient, when appropriate.
1. Expedited payments are issued on all
types of compensation except settlements or percent permanent partial (%PP).
2. Only the BWC administrator or the
designee can allow an expedited payment for a settlement or %PP.
a. There must be appropriate documentation;
b. Signatures must be obtained according to
the signature authority memo.
3. Expedited payments may be issued when a
benefit recipient makes a request and when there is at least one of the
a. BWC error that delayed payment;
b. Verified and current eviction notice for
the benefit recipient; or
c. Utility disconnection notice for the
benefit recipient’s residence (e.g., electric, gas or water, but not telephone,
cell phone or cable).
4. BWC shall not approve an expedited
payment if the payment has already transferred electronically (EBT/EFT).
B. If the decision is made to grant the
request for an expedited payment:
1. For recipients living within the
Columbus Service Office (CSO) service area:
a. Payment shall be picked up at the Customer
Contact window, located on the first floor, in the William Green Building, 30 W
Spring St., Columbus, OH 43215 after 3:00 p.m.
b. The benefit recipient or authorized
representative must present proper identification (e.g., driver’s license,
state identification card).
c. If the recipient or their authorized
representative is ultimately unable to pick up the check in person, payment
will be mailed.
2. For benefit recipients living outside
the CSO service area:
a. Payment may be picked up at the Customer
Contact window, located on the first floor, in the William Green Building, 30
W. Spring St., Columbus, OH 43215 after 3:00 p.m. and the recipient or
authorized representative must present proper identification; or
b. BWC may send the payment by Overnight
delivery, with the fees charged to the service office in which the error
occurred or the service office requesting the FedEx delivery.
1. BWC staff shall refer to the Standard Claim File Documentation and Altered
and procedure for claim note and documentation requirements; and
2. Shall follow any other specific
instructions for claim notes and documentation included in this procedure.
field staff receives a request for an expedited payment, field staff shall:
1. Verify that the request meets the
requirement in section IV.A.1-4;
2. Obtain proof the request meets the
requirement (e.g., an eviction notice);
3. Ensure any supporting documentation is
appropriately imaged into the claims management system;
4. Notify Benefits Payable of the request
by emailing EFTGROUP@bwc.state.oh.us:
a. Put EXPEDITED PAYMENT REQUEST in the
subject line; and
b. Flag the email as High Importance.
5. After receiving the email from the benefits
payable department regarding its decision, inform the requesting party, either
by telephone or by email, of the decision.
benefits payable department will:
1. Review the request and decide the
appropriateness of an expedited payment;
2. Obtain all necessary approvals;
3. After payment is issued in the Rates
& Payments system, the payment information is entered in notes in the
claims management system; and
4. The payment info is then forwarded via email
to the BWC requester.