and Procedure Name:
Expedited Payments of Compensation
(formerly referred to as Forthwith or Emergency Payments)
Percy, Chief of Operational Policy, Compliance and Analytics (Signature on
Management policies, procedures, directives and memos regarding expedited
payments that predate the effective date of this policy.
The purpose of this
policy is to ensure BWC correctly evaluates requests for expedited payments and
bases decisions on sufficient and appropriate supporting evidence.
policy applies to BWC Field Operations staff.
Payment: Compensation payment
that is delivered more quickly than a standard compensation payment and is an
exception to the standard compensation payment process. Expedited payments will
only be delivered in the form of a paper check.
Benefits Transfer (EBT): Benefit card program for the deposit of funds into an
account established for the benefit recipient.
Funds Transfer (EFT): Direct deposit of funds from BWC into the benefit recipient’s
bank account (checking or savings) with a financial institution.
A. It is the policy of
BWC to issue expedited payments to an injured worker (IW) or dependent,
hereafter referred to as a benefit recipient, when appropriate.
1. Expedited payments
are issued on all types of compensation except settlements or percent permanent
2. Only the BWC
administrator or the designee can allow an expedited payment for a settlement
a. There must be appropriate
b. Signatures must be
obtained according to the signature authority memo.
3. Expedited payments
may be issued when a benefit recipient makes a request and when there is at
least one of the following:
a. BWC error that
b. Verified and
current eviction notice for the benefit
disconnection notice for the benefit recipient’s residence (e.g., electric, gas
or water, but not telephone, cell phone or cable).
4. BWC shall not
approve an expedited payment if the payment has already transferred
B. If the decision is
made to grant the request for an expedited payment:
1. For recipients living
within the Columbus Service Office (CSO) service area:
a. Payment shall be
picked up at the Cash Control window in the William Green Building, 30 W Spring
St., Columbus, OH 43215 after 3:00 p. m.
b. The benefit
recipient or authorized representative must present proper identification
(e.g., driver’s license, state identification card).
c. If the recipient or
their authorized representative is ultimately unable to pick up the check in
person, payment will be mailed.
2. For benefit recipients
living outside the CSO service area:
a. Payment may be
picked up at the Cash Control window in the William Green Building, 30 W.
Spring St., Columbus, OH 43215 after 3:00 p. m. and the recipient or authorized
representative must present proper identification; or
b. BWC may send the payment
by FedEx with the fees charged to the service office in which the error
occurred or the service office requesting the FedEx delivery.
A. When field staff
receives a request for an expedited payment, field staff shall:
1. Verify that the
request meets the requirement in section IV.A.1-4;
2. Obtain proof the
request meets the requirement (e.g., an eviction notice);
3. Ensure any
supporting documentation is appropriately imaged into the claims management
4. Notify Benefits Payable
of the request by emailing EFTGROUP@bwc.state.oh.us:
a. Put EXPEDITED
PAYMENT REQUEST in the subject line; and
b. Flag the email as
5. After receiving the
email from the benefits payable department regarding its decision, inform the
requesting party by telephone of the decision.
B. The benefits
payable department will:
1. Review the request
and decide the appropriateness of an expedited payment;
2. Obtain all
3. Enter the payment
information in notes in the claims management system; and
4. Email the BWC
requester with the decision.