OhioBWC - Common:  Frequently Asked Questions About E-accounts

Frequently asked questions about e-accounts

Creating an e-account
Managing your e-account
User ID and password
Privacy and security

Creating an e-account
1Q: Do I have to have an e-account to use BWC's Web site?
1A: No. You can access general information about BWC and our services without an e-account. However, to access personal, secure information about your individual claim or policy, or to apply for specific BWC programs, you will need an e-account (user ID and password).

2Q: Can I use my claim or policy number as my e-account?
2A: No. To do business with us online, you need an e-account in addition to your claim or policy number.

3Q: I'm not the only one in my company who handles workers' compensation issues. How do I give access to additional people in my company?
3A: You can create one e-account and add other individuals as secondary users. The first e-account you establish is the primary account. As the primary user, you manage that e-account. This includes adding secondary users, deleting secondary users and transferring primary status to another user. All secondary users will need their own user ID and password.
Note: Injured workers cannot add secondary users to their e-accounts. However, they can authorize online designees to act on their behalf.

Managing your e-account
1Q: Can secondary users access the same information as primary users?
1A: Yes. Secondary users can access the same information on our Web site as the primary user. However, the primary user, the first person to create a BWC e-account, is the only person that can add or delete secondary users.

2Q: What is the difference between a secondary user and an online designee?
2A: An online designee is anyone (family member, spouse, friend, attorney, etc.) you authorize to access personal, secure information on BWC's Web site. This means the online designee can act on your behalf online, i.e. file a BWC form. Online designees only have this type of access on this Web site. They cannot represent you at any hearings or receive copies of any correspondence from BWC unless they are an authorized legal representative.

3Q: If I've hired an attorney or third party administrator, do I need to make him or her an online designee?
3A: If BWC has approved your legal authorized representative, you do not have to make them an online designee. BWC will automatically recognize that existing relationship. First, you must create an e-account for yourself before your attorney or third party administrator can access your information online.
If BWC has not approved your legal authorized representative, you can still make them an online designee until BWC completes the authorization process. You can add or delete an online designee here.

User ID and password
1Q: Is there any expiration date or time limit on my user ID and password?
1A: No. You can use the same user ID and password for as long as you choose. We do recommend that if you change primary users or delete a secondary user, you change your user ID and password for security reasons.

2Q: Can I use my user ID and password to get information about my individual claim or policy over the phone?
2A: No. Your e-account (user ID and password) is strictly for doing business online. In fact, no one at BWC should ever ask you for your user ID and password.

3Q: What do I do if I forget my user ID?
3A: We can e-mail your user ID to you, if you can provide us with other information about your e-account. To retrieve your user ID, click Forgot user ID.

4Q: What do I do if I forget my password?
4A: We can e-mail your password to you, if you can provide us with other information about your e-account. To retrieve your password, click Forgot password.

Privacy and security
1Q: How can you tell if BWC's web pages are in secure mode?
1A: BWC will display a green light in the top left-hand corner of the Web page next to the word Secure if the page is actually secure. Users will see a red light if the page is unsecured.

2Q: Why do I have to provide pieces of information that seem irrelevant when I am creating my E-account?
2A: We do this to ensure that only you and those authorized, such as your attorney, your claim representative, physician or your authorized delegate can see certain personal information.