OhioBWC - Common:  Marsha P. Ryan

Administrator Marsha P. Ryan

Adminstrator/CEO Marsha P. Ryan

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Marsha Ryan has spent her entire career helping people and organizations adapt to change. An experienced executive, she has an expertise in a variety of subjects including energy issues, regulatory policy, customer care and service, government affairs and board governance. Ryan is a leader in strategic planning and organizational design and has successfully led large organizations through major integrations of customer service operations and systems.

Appointed by Gov. Ted Strickland, Ryan has served as administrator of the Ohio Bureau of Workers’ Compensation (BWC) since May 1, 2007. She is leading an effort to comprehensively reform BWC by providing its customers with stable costs, better services, accurate rates and safe workplaces. Ryan’s previous executive expertise is apparent in her leadership at BWC.

She was formerly the vice president for customer operations for American Electric Power (AEP), where she led strategic efforts and made infrastructural improvements to provide high-quality care to customers. She also served as president and chief operating officer for Indiana Michigan Power (an AEP operating company) and has held positions in government affairs, marketing, customer care and field operations.

Before joining AEP in 1990, Ryan served more than 18 years in the public sector, focusing on consumer protection, customer service, public policy and regulation at the Ohio Department of Commerce, the Ohio Office of the Attorney General, the Consumers’ Counsel, and the Public Utilities Commission of Ohio.

From 2002 until her appointment as BWC administrator, Ryan served as a director of State Auto Mutual Insurance Company, where she chaired the Nominating and Governance Committee of the Board. She also chaired the selection committee for State Auto’s president and chief executive officer in 2006.

Ryan also served as a trustee of Franklin University (Columbus, Ohio), most recently as vice chair of the Board of Trustees, a position she held from 1996 until her appointment as BWC administrator. She also served as an advisory board member for U.S. Bank in central Ohio, helping to guide investment and business contacts in the community. She has served on multiple not-for-profit and civic boards in Ohio and Indiana, and has special interest in regional vitality issues. A graduate of Ohio Dominican College, Ryan was awarded an Honorary Doctorate in Community Leadership from Franklin University in 2008.

Ryan resides in New Albany with her husband, Harry J. Ryan.