bwc.ohio.gov
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7:30 a.m. - 5:30 p.m.
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OhioBWC - Home:  Contact us

Have questions? Need assistance? We're here to help!

BWC
The customer contact center is open from 7:30 a.m. to 5:30 p.m. EST.
Toll-free: 1-800-OHIOBWC (1-800-644-6292)


Notice: We have disconnected our TTY line for the hearing impaired. Please use the Ohio Relay Service to contact BWC.
Or you can use the Live support (chat) option located at the bottom of the left-side menu.
Fax: 1-877-520-OHIO (6446)
Mailing address: BWC 30 W. Spring St. Columbus, OH 43215-2256
Email: Send us a message.

BWC e-account (user ID and password)
If you're having trouble with your e-account, call the toll-free number above and follow the options for assistance.

Automatic office locator
Find the address, phone and fax numbers for the BWC customer service office nearest you. These offices handle lost-time claims. If you have a medical-only claim, call the toll-free customer assistance number above.

Walk-in hours available in all service offices between 8 a.m. to 5 p.m., Monday through Friday.

Business development managers
We have four of these managers assigned to cover specific regions across the state. They serve the employer community.


Ombuds Office

Have concerns about your claim or your coverage? Can't resolve your concerns through BWC or the Industrial Commission of Ohio? Contact the independent Ombuds Office between 8 a.m. and 4:45 p.m. EST.
Live Ombuds Web chat: Start a chat session.
8 a.m. to 4:45 p.m., Monday through Friday
Toll free (nationwide): 1-800-335-0996
Fax: 877-321-9481
Email: Ombuds Office


Media contacts
If you're a member of the press and you have questions, click on the link above for contact information.


Do you suspect fraud?
If you suspect workers' compensation fraud, use the Fraud Allegation Form on this Web site to report it. You can remain anonymous.


Resources