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7:30 a.m. - 5:30 p.m.
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OhioBWC - Home:  Contact us

Have questions? Need assistance? We're here to help!

The customer contact center is open from 7:30 a.m. to 5:30 p.m. EST.
Toll-free: 1-800-644-6292
Hearing impaired: Ohio Relay Service
Or you can use the Live support (chat) option located at the bottom of the left-side menu.

Fax: 1-866-336-8352
Mailing address: BWC, 30 W. Spring St., Columbus, OH 43215-2256
Mailing address (for payments only): Ohio Bureau of Workers' Compensation, P.O. Box 89492, Cleveland, OH 44101-6492
Email: Send us a message.

BWC e-account (user ID and password)
If you're having trouble with your e-account, call the toll-free number above and follow the options for assistance.

Automatic office locator
Find the address, phone and fax numbers for the BWC customer service office nearest you. These offices handle lost-time claims. If you have a medical-only claim, call the toll-free customer assistance number above.

Walk-in hours available in all service offices between 8 a.m. to 5 p.m., Monday through Friday.

Business development managers
We have four of these managers assigned to cover specific regions across the state. They serve the employer community.

Ombuds Office

Have you talked to BWC or the Industrial Commission of Ohio, but still have concerns about your claim or your coverage? Contact the independent Ombuds Office between 8 a.m. and 4:45 p.m. EST.
Toll free (nationwide): 1-800-335-0996
Fax: 877-321-9481
Email: Ombuds Office

Media contacts
If you're a member of the press and you have questions, click on the link above for contact information.

Do you suspect fraud?
If you suspect workers' compensation fraud, use the Fraud Allegation Form on this Web site to report it. You can remain anonymous.