Claim documents

When BWC receives any new documentation for a claim, we image the documents and recycle them after 120 days. This service offering allows authorized users to view those imaged documents for an individual claim file. You can search for documents in a number of different ways, including date range, document type or keyword. You also can control the number of documents displayed on the web page and sort the documents list by column headers.
Note: If you need to view claim documents received prior to 1998, you'll need to review the hard-copy claim file. Use Claim assignment to find out where the claim is located.

We consider only parties to the claim as authorized users for this service offering. In addition, medical providers not only must be associated to the claim, but they also must be one of the following provider types.

  • Doctor of Chiropractic (D.C.)
  • Dentist (D.D.S.)
  • Mechanotherapist/Doctor of Mechanotherapy
  • Doctor of Osteopathy (D.O.)
  • Medical Doctor (M.D.)
  • Podiatrist (DPM)
  • Psychologist
If you're having trouble accessing Claim documents, and you meet the security requirements above, you can do one of three things: ask the injured worker to complete a Notice to Change Physician of Record (C-23); call 1-800-644-6292, or send us an email.

If you want to view BWC orders or correspondence, use Correspondence information.

If you need copies of any imaged claim documents, the cost is 5 cents a page. Please allow 24 hours for us to process your request. You can pick up your copies at the local service office where you made the request. To save time and money, let us fax your copies to you. Contact your local service office for more details.

Reminder: You do not need to send multiple copies of claim documents to BWC. Once the document appears in Claim documents, you can be assured we have received the information and are processing it.

Important

  • The image is only an electronic copy of the original document, so we have no control over the quality of an image. The quality depends heavily upon the original document's condition, the sender's fax machine, etc.
  • You cannot view medical documentation for self-insured claims. However, you can view medical documentation for bankrupt self-insured claims that we received on or after Feb. 1, 2003.
  • For all other claims, a small percentage of medical documentation is confidential; therefore, you cannot view it online.

If you want to view BWC orders or correspondence, use Correspondence information.

If you need copies of any imaged claim documents, the cost is 5 cents a page. Please allow 24 hours for us to process your request. You can pick up your copies at the local service office where you made the request. To save time and money, let us fax your copies to you. Contact your local service office for more details.

Reminder: You do not need to send multiple copies of claim documents to BWC. Once the document appears in Claim documents, you can be assured we have received the information and are processing it.

If you have questions or problems with Claim documents, call 1-800-644-6292, or send us an email.



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