(A)This rule shall provide for procedures for the resolution of medical disputes
that may arise between any of the following: an employer, an employee, a provider,
the bureau, or an MCO. This rule applies to reviews of records, medical disputes
arising over issues such as, but not limited, to quality assurance, utilization
review, determinations that a service provided to an employee is not covered,
is covered or is medically unnecessary; or involving individual health
care providers. Within fourteen days of receipt of written notice of an MCO
determination giving rise to a medical dispute, an employee, employer, or provider
may request, in writing, that the MCO initiate the medical dispute resolution process
provided for in paragraph (C) of this rule.
(B)An employee or employer must exhaust the dispute resolution procedures of this
rule prior to filing an appeal under section 4123.511 of the Revised Code on an
issue relating to the delivery of medical services.
(C)Any MCO participating in the bureaus HPP must have a medical dispute
resolution process that includes one independent level of review. If an
individual health care provider is involved in the dispute, the independent level
of review shall consist of a peer review conducted by an individual or individuals
licensed pursuant to the same section of the Revised Code as the health care
provider. The MCO must identify the providers performing the peer review. The
MCO must complete its internal medical dispute resolution process and must notify
the parties to the dispute and their representatives of the decision in writing
within twenty-one days of notice of a dispute. The twenty-one days shall be
measured from the time the written notice of the medical dispute is received by the
MCO. Upon written notice of the dispute, the MCO shall inform the bureau local
customer service team of the dispute. Notice of the medical dispute received
by telephone only does not constitute formal notification as described in this
paragraph. Within seven days of receipt of written notice of the MCOs
decision, the employer, injured worker or provider may request that the dispute
be referred to the bureau for an independent review. The MCO shall refer the
requested dispute to the bureau within seven days of written notice of the request.
All disputes shall be referred by the MCO to the bureau within seven days of the
expiration of the referral period for tracking purposes.
(D)Within fourteen days after receipt of an unresolved medical dispute as
stated in paragraph (C) of this rule, the bureau shall conduct an independent
review of the unresolved medical dispute received from the MCO and enter
a final bureau order pursuant to section 4123.511 of the Revised Code. This
order shall be mailed to all parties and may be appealed to the industrial
commission pursuant to section 4123.511 of the Revised Code. Neither the
provider nor the MCO is a party entitled to file an appeal under section
4123.511 of the Revised Code.
(E)If an MCO receives a request for consideration of an issue relating to the
delivery of medical services for a condition or part of the body that is not
allowed in the claim, the MCO may deny the request for the reason that the
condition or part of the body is not allowed in the claim. The provider may
recommend an additional allowance on a treatment plan form with supporting medical
evidence, or the claimant may file a motion requesting an additional allowance.
The bureau shall review the recommendation or motion and shall consider the
additional allowance. If a party has requested medical dispute resolution of the
issue under this rule while the motion or issue on the allowance of the additional
condition is pending before the bureau, the MCO may defer consideration of the
dispute until the issue of the allowance of the additional condition is resolved,
notwithstanding the time limits for resolution of the dispute as provided in
paragraph (C) of this rule. Once the bureau has made a decision on the additional
allowance, the MCO shall resume the dispute resolution process under this rule.
If a dispute is filed where the claimant has not filed a motion for allowance of
the condition or the bureau has not allowed the condition as recommended by the
provider on the treatment plan form, the MCO may refer the matter directly to the
bureau for an order under paragraph (D) of this rule.