and Procedure Name:
DISPUTE RESOLUTION EXAMS
R.C. 4121.441, R.C. 4123.53; R.C. 4123.511
Shannon, Chief of Claims Policy & Support
and Procedure # CP-01-02, effective 04/24/14
Previous versions of this policy are available upon
Alternative Dispute Resolution Exams
Table of Contents
Alternative Dispute Resolution (ADR)
MCO Requested BWC ADR Exam
A. Standard Claim
B. The MCO Process
for ADR Exams
C. Failure to
Appear (FTA) for an ADR Exam
D. Billing ADR
The purpose of this policy is to ensure
Alternative Dispute Resolution (ADR) exams are processed in accordance with
O.A.C. 4123-6-16 and that the appropriate entities make timely decisions.
This policy applies to the BWC claims
services staff, the BWC Medical Services Division, the Disability Evaluators
Panel (DEP) and to all Managed Care Organizations (MCO).
Dispute Resolution (ADR) exam: an exam conducted as part of
processing a medical dispute between an employer of record (EOR), an injured
worker (IW), a provider and a Managed Care Organization (MCO) arising from the
MCO’s decision regarding a medical treatment reimbursement request. An IW or
EOR shall exhaust the ADR process prior to filing an appeal pursuant to R.C.
4123.511 regarding an MCO’s decision on a medical treatment reimbursement
MCO Requested BWC
It is the policy of BWC to process an MCO request for a BWC ADR independent
medical examination (IME) when:
treatment is disputed; and,
B. The exam is
necessary or appropriate.
1. BWC staff shall
refer to the Standard Claim
File Documentation and Altered Documents policy and procedure for claim
note requirements; and
2. Shall follow
any other specific instructions for claim notes included in this procedure.
MCO shall process medical disputes in accordance with the MCO Policy Reference
Guide (MPRG), Chapter 5.
2. Exam Scheduling
Preparation – under the authority of BWC, the MCO shall:
a. Contact the IW
to ensure that he/she is aware of the obligation to attend the ADR IME. The MCO
shall make three (3) attempts to contact the IW at different times and on
different days and shall document each attempt in the claim notes.
b. Determine times
when the IW is available to attend the IME and make every reasonable effort to
schedule the ADR IME during those times.
c. Explain to the
IW that benefits may be suspended for failing to appear, cancelling or
requesting to reschedule the exam without good cause.
d. Attempt to
schedule the IW with an examiner who speaks the IWs language if one is
available in the appropriate specialty and location.
i. In the event
interpreter services are required, the MCO will contact the IWs Workers Compensation
Claims Specialist (CSS) to make arrangements for interpreter services;
ii. BWC will pay
for interpreter services for ADR IMEs as often as needed.
e. Inform the examining
physician an appointment must be made available within 7 calendar days of the
3. The MCOs may enter into agreements with administrative
agents to schedule, coordinate and bill ADR IMEs under the authority of BWC.
4. Exam Packets
a. The MCO shall
create the exam packet and include all relevant information to the dispute.
b. The MCO shall
neither add questions nor combine questions from another scheduled IME for an
ADR exam. An ADR exam is a stand-alone exam.
5. The MCO shall
only refer an IW for an out-of-state exam with a BWC out-of-state IME vendor
when the IW lives more than 50 miles from the Ohio border.
6. IME Report and
evaluating physician is expected to ensure that the MCO receives the ADR report
within five (5) calendar days of the evaluation.
MCO shall be responsible for reviewing the report to ensure it:
basic requirements of an ADR IME as set forth in Chapter 5 of the MPRG;
medically reasonable, evidence-based decision; and
following additional Quality Assurance (QA) requirements:
information is correctly identified [i.e., name, claim number, DOI and claim
not altered in any substantive way.
If the MCO
determines that an addendum is necessary based on the QA requirements above:
The MCO will
forward the appropriate questions directly to the examining provider;
report must be returned to the MCO within two (2) calendar days of the request.
7. The MCO’s time
frame for completing the ADR process is tolled while the ADR IME and the report
its recommended ADR decision to BWC electronically within seven (7) calendar days
after receipt of the IME report if an addendum is not required;
its recommended ADR decision to BWC electronically within one (1) business day
of the receipt of an acceptable addendum if an addendum is required;
order shall be published under the authority of BWC within two (2) calendar days
after receipt of the MCO recommendation.
information on BWC Orders may be found in the Orders, Waivers, Appeals and
and MCO staff shall refer to the Independent Medical Examinations policy
and procedure for additional information and shall follow any other specific
instructions included in this procedure.
MCO shall process travel reimbursement requests for ADR exams according to the BWC
Travel Reimbursement policy and procedure.
Pursuant to the Independent Medical Examinations policy:
MCO shall determine if the IW failed to appear, cancelled or requested to
reschedule an ADR exam with good cause. An investigation is conducted to
establish unforeseen extraordinary circumstances.
the MCO determines the IW failed to appear with good cause, the MCO shall
reschedule the exam.
MCO will update the status of the medical exam scheduling case in which the IW
did not attend and close the case.
new medical exam scheduling case is created by the MCO when a new exam is
the exam is rescheduled and the IW attends, the MCO shall QA the report, as
outlined in section V.B.7 above.
MCO shall write notes and shall update the medical exam scheduling case with
the exam report receipt date and the appropriate ADR exam outcome status.
the MCO has determined the IW did not have good cause, the MCO shall update the
status of the medical exam scheduling case with the appropriate ADR exam
outcome and shall notify BWC claims services staff.
suspending benefits, BWC claims services staff shall review the MCO
determination regarding good cause and claims services staff shall determine if
the IW had unforeseen circumstances that warrant good cause.
services staff shall notify the MCO to reschedule the exam if claims services
staff determines the IW failed to appear with good cause.
services staff shall staff all FTAs without good cause with the supervisor.
services staff shall suspend medical benefits only with supervisor approval.
supervisor may contact the IW or the IW’s authorized representative to discuss
the reason for the FTA.
services staff shall document all the facts, actions and reasons in claims
services staff shall send suspension letters to the IW with copies to all
services staff shall email the BWC Medical Billing & Adjustments
to place the claim ‘On Review’ to stop bill payment of all medical benefits
except for medications and emergency or life-sustaining treatment and
authorization of treatment. The email shall:
a) Have the
subject: “Medical Suspended in Claim,” and
b) Give the
specific date of suspension.
services staff shall email the MCO to cease processing of all C-9s and ADR
appeals except for those pertaining to emergency or life-sustaining treatment.
the IW contacts claim services staff and commits to attend an exam, claims
services staff shall contact the MCO to reschedule the exam, but the medical
benefits remain suspended until the IW appears.
the IW appears for the examination and the physician sends the ADR report to
the MCO, the medical exam scheduling case shall be updated with the appropriate
services staff shall immediately reinstate the IW’s benefits by:
a) Sending the
“ADR Reinstatement Letter” to the IW and copying all parties;
b) Emailing the
MCO and the
BWC Medical Billing & Adjustments Supervisors mailbox so
bills are no longer denied;
c) Once notified, Medical
Billing and Adjustments (MB&A) shall take the claim off REVIEW in
MCO shall then:
a. Review all
treatment authorization requests in its possession, as outlined by the C-9
authorization guidelines, as providers need not re-submit C-9s to the MCO that
the provider submitted during the suspension of benefits.
the treating provider(s) that the authorization of treatment suspension is lifted,
and C-9 authorization requests shall be considered and processed.
pended bills as providers need not re-submit bills that the provider submitted
to the MCO during the suspension of benefits.
shall send an “Administrative Time and Letter” fee to DEP physicians when an IW
fails to appear for an ADR exam.
1. ADR IME’s are
to be billed:
a. Through an EDI
837 transaction using procedure code Z1600.
b. For an
out-of-state ADR IME, staff shall use procedure code Z9600.
“administrative time and letter” fee may be billed for non-compliant IWs using:
a. Procedure code
out-of-state scheduled IMEs, staff shall use Z9601.
3. Claims services
staff shall coordinate with the MCO in providing the IW an Injured Worker
Statement for Reimbursement of Travel Expense (C-60) form, when appropriate
based on the Travel Reimbursement policy and procedure.